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Expert Analysis

Embedding Consumer Duty: 6 Areas Firms Should Prioritize

By Nicola Higgs and Becky Critchley (August 30, 2024, 12:26 PM BST) -- July 31 was a significant date for financial services firms, marking the deadline for implementing the Consumer Duty[1] for closed products and services, and also the date by which firms had to produce their first annual board report on compliance with the duty....

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